Towson Store Manager APPLY NOW

Full time

The perfect fit for our store is someone who is motivated, analytical, creative, and a great communicator. You will be building strong relationships through partnership and collaboration and must be able to handle customer issues and manager responsibilities while maintaining a cool front.

  • Demonstrate initiative and a sense of urgency in "selling floor readiness" prior to the store opening
  • Creating the best possible customer service
  • Share knowledge and educate other associates on merchandise standards
  • Create great long-lasting relationships with customers
  • Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
  • Do whatever it takes to make your customer happy
  • Be aspirational to your customers in all aspects of culture.
  • Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing.
  • Helping with day to day zoning of employees during stores busy hours.
  • Assigning tasks to employees when manager isn’t on duty.
  • Receiving product transfers from other stores and/or new product shipments.
  • Merchandising store shelves and racks when new product comes in when the visual manager is not working.
  • Making sure the store is clean, organized and fully stocked at all times - knowing and managing store inventory alongside store manager.
  • Checking in with sales associates to make sure that all checklist duties are being completed and the store is being maintained appropriately.

What You'll Need:

  • 1+ years relevant service experience in a fast­-paced, creative retail environment
  • Management experience
  • Shopify Knowledge is a plus
  • A dedication to making people happy and consistently elevating the customer experience
  • Familiarity with the user functionality of desktop, mobile, tablet and digital technology
  • Mandatory Holiday and weekend availability



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