NON-RETURNABLE ITEMS
- Sunglasses
- Beauty
- Jewelry
- Intimates
- Bags
- Hair accessories
- Sale items
RETURNS FOR IN-STORE ORDERS
There are no refunds for in-store purchases, only store credit or exchange.
All items must be returned to Brightside within 30 days from the date they were purchased.
All items must be brand new, unworn, unwashed, and in the original condition with all tags still attached. All items must be free from any scent (including deodorant, perfume, etc.), makeup, and fake tan.
If the customer does not want to exchange upon their return, they will be given a gift card for the value of the return in store credit. Store credit does not expire.
RETURNS FOR SHIPPED US ONLINE ORDERS
Online orders are eligible for returns to the original form of payment.
All items must be returned to Brightside within 21 days from the date they were shipped. If the return is shipped, it must be post-marked before the 21 day return window has ended.
All items must be brand new, unworn, unwashed, and in the original condition with all tags still attached. All items must be free from any scent (including deodorant, perfume, etc.), makeup, and fake tan.
Returns are processed within 72 hours of receiving them. Shipping fees are non-refundable.
If a non-returnable item or item outside of the return window is returned to us, it will be automatically mailed back to the customer upon receipt. Customer will be responsible for shipping.
RETURNS FOR SHIPPED INTERNATIONAL ONLINE ORDERS
Online orders are eligible for returns to the original form of payment.
All items must be returned to Brightside within 21 days from the date they were shipped. If the return is shipped, it must be post-marked before the 21 day return window has ended.
All items must be brand new, unworn, unwashed, and in the original condition with all tags still attached. All items must be free from any scent (including deodorant, perfume, etc.), makeup, and fake tan.
Returns are processed within 72 hours of receiving them. Shipping fees are non-refundable.
If a non-returnable item or item outside of the return window is returned to us, it will be automatically mailed back to the customer upon receipt. Customer will be responsible for shipping.
Please note, all international packages may be subject to duties and taxes. the limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information. Customers are responsible for all duties and taxes.
Returns for international orders are subject to a $15 return shipping fee, subtracted from your total refund through our return portal.
Return shipping in cad = approximately $19 CAD
RETURNS FOR ONLINE ORDERS WITH IN-STORE PICKUP
All items must be returned to Brightside within 21 days from the date they were placed.
All items must be brand new, unworn, unwashed, and in the original condition with all tags still attached. All items must be free from any scent (including deodorant, perfume, etc.), makeup, and fake tan.
Returns are processed within 48 hours of receiving them.
LOST/DAMAGED PACKAGES
Brightside is not responsible for any lost packages. If you feel as though your package has been lost, please submit a claim to USPS.
If items arrived damaged, please send an email containing a photo of the damaged item within two days of the arrival date to support@shopbrightside.com
If an item has been worn and/or tried on, and becomes damaged, Brightside will not be held responsible to replace the item and will not accept the return. If an item is washed, Brightside will not be held responsible to replace an item and will not accept the return.
RETURN TO SENDER
If your package has been returned to sender due to insufficient address, Brightside will not be held responsible. When the item is successfully returned, we will contact you to resend the item and you will be charged for the reshipment label cost.
If your item is return to sender, the shipping cost will be deducted from the refund total if you would like to return that package.
CANCELLATION
If you would like to cancel your order, please email support@shopbrightside.com
Once your order has been shipped or delivered for in-store pick-up, it cannot be canceled. Because we ship orders quickly, we cannot guarantee cancellations or changes of address.
US AFTERPAY RETURNS
Afterpay will automatically cancel the customer’s payment schedule so that the customer is no longer charged for the order.
If the customer has made any payments Afterpay will process a refund back to their card. To get more information on Afterpay, click here
HOLIDAY RETURN POLICY
Orders placed from November 1, 2021- December 24, 2021 may be returned for store credit until January 15, 2022. Orders must be accompanied with a gift receipt, no exceptions can be made for non-returnable items. All other conditions of the return policies still apply.
SALES AND PROMOTIONS
Sales and promotions can not be applied to past orders under any circumstances.
FREQUENTLY ASKED QUESTIONS
What is Installments by Afterpay?
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
How do I use Installments by Afterpay?
Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First-time
customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments by Afterpay?
Installments by Afterpay can only be applied to purchases made on shopbrightside.com.
Can I use Installments by Afterpay if I’m an international customer?
Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing
addresses will not be able to set up an account with Afterpay.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
What if I can’t pay an Afterpay installment?
If you fail to make a payment, you will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not
exceed 25% of the total order amount. For more details, please see terms and conditions here
When will my items be delivered if I use Installments by Afterpay?
Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on shopbrightside.com using Installments by Afterpay.
What products are not eligible for purchase using Installments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
How do I return or exchange an item purchased using Installments by Afterpay?
If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com
