The perfect fit for our store is someone who is motivated, analytical, creative, and a great communicator. The goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust. This role is a full-time key holding position. 

Responsabilites:

• Demonstrate initiative and a sense of urgency in "selling floor readiness" prior to the store opening
• Creating the best possible customer service
• Share knowledge and educate other associates on merchandise standards
• Create great long-lasting relationships with customers
• Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
• Do whatever it takes to make your customer happy
• Be aspirational to your customers in all aspects of culture.
• Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing.
• Zoning of employees during stores busy hours.
• Receiving product transfers from other stores and/or new product shipments.
• Merchandising store shelves and racks when new product comes in when the visual manager is not working.
• Making sure the store is clean, organized and fully stocked at all times - knowing and managing store inventory.
• Checking in with sales associates to make sure that all checklist duties are being completed and the store is being maintained appropriately.

Requirements:

• 3+ years relevant service experience in a fast­-paced, creative retail environment
• A passion for Brightside's brand
• Builds relationships naturally, embraces individuality, and fosters diversity
• Strong communicator able to set clear objectives
• Shopify Knowledge is a plus
• A dedication to making people happy and consistently elevating the customer experience
• Familiarity with the user functionality of desktop, mobile, tablet and digital technology
• Mandatory Holiday and weekend availability