Returns & Exchanges
Customers will be allowed to return items within 21 days from the date they were received for exchange or refund. Returns must be received in new, unworn and unwashed condition with tags still attached. Customers may either ship merchandise to the Brightside Boutique Returns Department or bring them to any Brightside Boutique location with the original packing slip. Items that do not meet these criteria are non-returnable and will be denied.
Shipping costs are non-refundable. Brightside is not responsible any shipping charges that may occur from a return.
***Refunds apply to items purchased online only***
- Sale items
- Beauty items
- Accessories (including sunglasses & hats)
Brightside Gift Cards are not redeemable for cash and Brightside is not responsible for lost or stolen gift cards. Gift Cards are only redeemable in-store, at shopbrightside.com, or events hosted by Brightside.
Please send any returns that meet the above criteria to the following address:
732 S Broadway
Baltimore, MD 21231
Need more information? Contact us at firstname.lastname@example.org or 410-522-1337