RETURNS & EXCHANGE

 

NON-RETURNABLE ITEMS

  • SUNGLASSES
  • BEAUTY
  • JEWELRY
  • INTIMATES
  • BAGS
  • HAIR ACCESSORIES
  • SALE

RETURNS FOR IN-STORE PURCHASES

THERE ARE NO REFUNDS FOR IN-STORE PURCHASES, ONLY STORE CREDIT OR EXCHANGE.

 ALL ITEMS MUST BE RETURNED TO BRIGHTSIDE WITHIN 21 DAYS FROM THE DATE THEY WERE PURCHASED.

ALL ITEMS MUST BE BRAND NEW, UNWORN, UNWASHED, AND IN THE ORIGINAL CONDITION WITH ALL TAGS STILL ATTACHED.

IF THE CUSTOMER DOES NOT WANT TO EXCHANGE UPON THEIR RETURN, THEY WILL BE GIVEN A GIFT CARD FOR THE VALUE OF THE RETURN IN STORE CREDIT. STORE CREDIT DOES NOT EXPIRE.

 

RETURNS FOR SHIPPED ONLINE ORDERS

ONLINE ORDERS ARE ELIGIBLE FOR RETURNS TO THE ORIGINAL FORM OF PAYMENT.

ALL ITEMS MUST BE RETURNED TO BRIGHTSIDE WITHIN 21 DAYS FROM THE DATE THEY WERE SHIPPED. IF THE RETURN IS SHIPPED, IT MUST BE POST-MARKED BEFORE THE 21 DAY RETURN WINDOW HAS ENDED.

ALL ITEMS MUST BE BRAND NEW, UNWORN, UNWASHED, AND IN THE ORIGINAL CONDITION WITH ALL TAGS STILL ATTACHED. 

RETURNS ARE PROCESSED WITHIN 72 HOURS OF RECEIVING THEM. SHIPPING FEES ARE NON-REFUNDABLE.

IF A NON-RETURNABLE ITEM OR ITEM OUTSIDE OF THE RETURN WINDOW IS RETURNED TO US, IT WILL BE AUTOMATICALLY MAILED BACK TO THE CUSTOMER UPON RECEIPT. CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING.

 

RETURNS FOR ONLINE ORDERS WITH IN-STORE PICKUP

ALL ITEMS MUST BE RETURNED TO BRIGHTSIDE WITHIN 21 DAYS FROM THE DATE THEY WERE PLACED.

ALL ITEMS MUST BE BRAND NEW, UNWORN, UNWASHED, AND IN THE ORIGINAL CONDITION WITH ALL TAGS STILL ATTACHED.

RETURNS ARE PROCESSED WITHIN 48 HOURS OF RECEIVING THEM.

 

LOST/DAMAGED PACKAGES

BRIGHTSIDE IS NOT RESPONSIBLE FOR ANY LOST PACKAGES. IF YOU FEEL AS THOUGH YOUR PACKAGE HAS BEEN LOST, PLEASE SUBMIT A CLAIM TO USPS.

IF ITEMS ARRIVED DAMAGED, PLEASE SEND AN EMAIL CONTAINING A PHOTO OF THE DAMAGED ITEM WITHIN TWO DAYS OF THE ARRIVAL DATE TO INFO@SHOPBRIGHTSIDE.COM

IF AN ITEM HAS BEEN WORN AND/OR TRIED ON, AND BECOMES DAMAGED, BRIGHTSIDE WILL NOT BE HELD RESPONSIBLE TO REPLACE THE ITEM AND WILL NOT ACCEPT THE RETURN. IF AN ITEM IS WASHED, BRIGHTSIDE WILL NOT BE HELD RESPONSIBLE TO REPLACE AN ITEM AND WILL NOT ACCEPT THE RETURN.

 

RETURN TO SENDER

IF YOUR PACKAGE HAS BEEN RETURNED TO SENDER DUE TO INSUFFICIENT ADDRESS, BRIGHTSIDE WILL NOT BE HELD RESPONSIBLE. WHEN THE ITEM IS SUCCESSFULLY RETURNED, WE WILL CONTACT YOU TO RESEND THE ITEM AND YOU WILL BE CHARGED FOR THE RESHIPMENT LABEL COST.

IF YOUR ITEM IS RETURN TO SENDER, THE SHIPPING COST WILL BE DEDUCTED FROM THE REFUND TOTAL IF YOU WOULD LIKE TO RETURN THAT PACKAGE.

 

CANCELLATION

IF YOU WOULD LIKE TO CANCEL YOUR ORDER, PLEASE EMAIL INFO@SHOPBRIGHTSIDE.COM

ONCE YOUR ORDER HAS BEEN SHIPPED OR DELIVERED FOR IN-STORE PICK-UP, IT CANNOT BE CANCELED. BECAUSE WE SHIP ORDERS QUICKLY, WE CANNOT GUARANTEE CANCELLATIONS OR CHANGES OF ADDRESS.

 

AFTERPAY RETURNS

AFTERPAY WILL AUTOMATICALLY CANCEL THE CUSTOMER’S PAYMENT SCHEDULE SO THAT THE CUSTOMER IS NO LONGER CHARGED FOR THE ORDER.

IF THE CUSTOMER HAS MADE ANY PAYMENTS AFTERPAY WILL PROCESS A REFUND BACK TO THEIR CARD. TO GET MORE INFORMATION ON AFTERPAY, CLICK HERE

 

HOLIDAY RETURN POLICY

ORDERS PLACED FROM NOVEMBER 1, 2020-DECEMBER 24, 2020 MAY BE RETURNED FOR STORE CREDIT UNTIL JANUARY 15, 2021. ORDERS MUST BE ACCOMPANIED WITH A GIFT RECEIPT, NO EXCEPTIONS CAN BE MADE FOR NON-RETURNABLE ITEMS. ALL OTHER CONDITIONS OF THE RETURN POLICIES STILL APPLY.  

 

SALES AND PROMOTIONS

SALES AND PROMOTIONS CAN NOT BE APPLIED TO PAST ORDERS UNDER ANY CIRCUMSTANCES.