Sales Associate - BrightSide Gift Shop

Location: Fells Point

About Us:

BrightSide is not just a gift shop; it’s a place where fashion, creativity, and passion come together to create a unique shopping experience. Located in the heart of Fells Point, we pride ourselves on our vibrant, friendly environment and are looking for passionate, reliable individuals to join our team. If you’re someone who thrives in a fast-paced, creative environment and is dedicated to making people happy, we want you!

The Perfect Fit:

The ideal candidate is motivated, analytical, creative, and a natural communicator. You’ll build strong relationships with our customers and collaborate with the team to create an unforgettable shopping experience. We need someone who can handle customer issues with grace while staying cool under pressure.

What You’ll Do:

• Set the Scene: Be proactive and show initiative to ensure the store is ready and organized before opening, including merchandise placement and store cleanliness.
• Customer Experience: Provide exceptional customer service and build lasting relationships with customers. You'll be their go-to person for everything BrightSide.
• Teach & Inspire: Share product knowledge and help train fellow associates on merchandise standards.
• Achieve Goals: Meet and exceed key performance indicators like customer retention, renewals, and win-backs.
• Always Go the Extra Mile: Do whatever it takes to make the customer happy and ensure they leave with a smile.
• Brand Ambassador: Inspire customers by showcasing your passion for fashion, creativity, and culture.
• Maintain a Beautiful Store: Organize inventory and keep the store aesthetically pleasing and clean throughout the day, especially before closing.

What You’ll Need:

• 1+ years of relevant service experience in a fast-paced, creative retail environment.
• Knowledge of Shopify is a plus.
• A passion for customer service and a dedication to consistently elevating the customer experience.
• Familiarity with using digital technology on desktop, mobile, and tablet devices.
• A friendly, can-do attitude and the ability to thrive in a collaborative, fast-moving setting.